How to amend my order
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Start by measuring the length and width of the area you’re tiling, then use these measurements to work out the total square metreage. Our product pages also have a handy tile calculator to help you work out how much you’ll need.
It’s always worth allowing a little extra for cuts, breakages and any future repairs. As a general guide, we recommend ordering around 10% extra.
You can place an order online, at one of our showrooms, or by phone or email. If you’d like a quote, simply contact our sales team, quotes are valid for 30 days. Once confirmed, payment can be made by bank transfer (using the reference provided), over the phone, online, or in-store.
We also offer quantity and trade discounts. Quantity discounts start from 25 m² and increase at higher tiers and are automatically applied at online checkout. Trade discounts are also available across our ranges, but they can’t currently be applied online, please contact our team to arrange trade pricing.
We recommend carefully inspecting all boxes or pallets upon delivery to check for any damage before handling. When unpacking, remove spacers, banding, and shrink-wrap with care, ensuring that the tiles and any ancillary items are not damaged. Any wooden braces should be gently levered apart, and banding should only be cut once the tiles are fully supported to prevent breakage.
To maintain your tiles in the best condition, store them indoors or in a covered area, protecting their edges from impact or moisture. Tiles should always be stacked vertically (on edge) rather than flat on hard surfaces, as this reduces the risk of edge chipping. Protective film or spacers should be kept between tile faces to prevent scratching when moving or handling the tiles.
Stone tiles are often packed wet and may appear darker in shade until fully dry, which is normal. Ensure that all ancillary items are stored in dry conditions and protected from freezing temperatures. Finally, having sufficient help on site when unpacking will make the process safer and smoother for everyone involved.